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BEST FAQ
Smart HMI More
Q.
[XTOP] XDesignerPlus Text Appears Very Small
Product
A.
If, after installing XDesignerPlus on your PC and launching the program, the text in the left [Project Manager] appears very small, please follow these steps:
 
XDesignerPlus supports displaying in various languages such as English, Korean, and Chinese. To ensure compatibility with all languages, it uses the [Arial Unicode MS] font, which can display characters from most languages.
If this font is not supported on your PC, the issue you are experiencing may occur.
 
1. Check if the [Arial Unicode MS] font is present in your PC's [C:WindowsFonts] folder.
2. If the [Arial Unicode MS] font is disabled, right-click on it and select [Show] from the context menu to enable it.
3. If the [Arial Unicode MS] font is not present, download it and place it in the [C:WindowsFonts] folder.
4. Restart XDesignerPlus. The text in the Project Manager should now display correctly.
 
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Q.
[Product Fault Diagnosis] When the Front Touch Sensor Glass is Broken Due to Impact
Product
A.
1. If the LCD screen displays normally after turning on the product, only the front Touch ASS’Y (touch sensor + front sheet + front case) needs to be replaced for repair.

2. If the LCD screen does not display normally, both the front Touch ASS’Y (touch sensor + front sheet + front case) and the LCD panel must be replaced for repair.
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Q.
[R Product Fault Diagnosis] How to Diagnose COM2 RS-232C Port
Product
A.
1. Short pins 2 and 3 of the COM1/COM2 connector using a clip or similar tool, then enter the [Control Panel] from the [Menu Screen].
2. In the [Control Panel] menu, select the [Serial] menu.
3. In the serial window, select the signal level as RS-232C and run [Port Diagnosis].
4. A serial self-diagnosis window will pop up. If it displays [COM2, RS-232C: Communication, OK], the port is normal.
5. If, despite a proper short, it displays [COM2, RS-232C: Communication, Error], this indicates a hardware issue with the port. Please request A/S support from the customer service center.
 
Note:
Port diagnosis is different from [PLC Communication Diagnosis]. Port diagnosis is also called a loopback test and is used to check whether the hardware port is normal or faulty.
Communication diagnosis can be performed in the [Control Panel-PLC] menu on the menu screen.
For PLC communication, please refer to the relevant manual for cable wiring diagrams and communication settings.
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